Terms & Conditions

1. General

These Terms govern your use of our promotional campaigns, online advertisements, and communications conducted through Meta platforms including Facebook, Instagram, and WhatsApp. By interacting with our ads or submitting your details, you accept and agree to be bound by these Terms.

2. Promotions and Offers

• All promotions are subject to availability and may be changed or withdrawn without prior notice.
• Offers are valid only during the stated promotional period or while stocks last.
• Unless otherwise specified, promotions are applicable to first-time customers only.
• Additional terms (such as minimum purchase amount or installation date requirements) may apply and will be communicated during the consultation.
• We reserve the right to cancel or reject any submission that appears fraudulent or duplicated.

3. Lead Submissions & Enquiries

• By submitting your information via our Meta ads (e.g., Facebook lead forms or WhatsApp), you consent to being contacted by AquaLuxe via WhatsApp, phone call, SMS, or email.
• Please ensure all information provided is accurate. Inaccurate or incomplete entries may void your eligibility for promotions or lead to delays.

4. Product & Service Details

• All visuals, videos, and descriptions shown in our ads are for illustration purposes. The actual product may vary slightly due to technical or design updates.
• Promotional pricing and packages are correct at the time of publication but are subject to change without prior notice.
• Full product and service specifications will be shared during the consultation or quotation process.

5. Limitation of Liability

AquaLuxe will not be held liable for any loss, damage, or inconvenience arising from:

• User-submitted errors (e.g., wrong measurements or contact details),
• Technical issues related to Meta platforms or lead delivery,
• Use or misuse of the products post-installation.

6. Intellectual Property

All ad creatives, images, videos, and written content are the property of AquaLuxe and may not be copied, reused, or redistributed without our written consent.

7. Governing Law

These Terms shall be governed by and interpreted according to the laws of the Republic of Singapore. Any disputes will be resolved under Singaporean jurisdiction.

8. Contact Us

For questions, clarifications, or support, please reach out to us:

• Email: [email protected]
• Phone / WhatsApp: +65 8118 5922